MENZIES AVIATION is a global provider of Passenger and Executive Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling.

With more than 200 AIRPORT operations across 6 CONTINENTS, Menzies Aviation relies on more than 30,000 EMPLOYEES to ensure that our services hit the heights which are expected of us.

We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them.

Passenger Service Manager - Václav Havel Airport

Are airplanes and airport your passion? Is people leadership your strength? Can you be a fair boss? Do you want to manage the passenger handling at Prague Airport?

We are looking for a new colleague to join our team who will lead our +100 team and will ensure the satisfaction of passengers and our customers such as Emirates, Qatar Airways but also Ryanair, Easyjet or Wizzair.

What do we offer:

• Great opportunity to be part of international team ensuring passengers and airlines satisfaction. Support for Aviation Industry resumption.
• Exciting working environment at Prague Airport
• Ability to learn from our colleagues from other European stations
• Maximum space for your own ideas and improvements. We need an active player who will fit into the company and will help us to be even better than now.
• Be part of WE ARE MENZIES family

Main accountabilities include:

• Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas
• Ensuring safety and security procedures are according to standards set within Menzies Health & Safety Policy Manual and according to international aviation standards
• Maximising revenue both through product development and other associated opportunities
• Work with airport suppliers and handlers to ensure prescribed levels of service at agreed standards are delivered
• Budget control - responsible for budgetary planning and controlling spent against agreed targets
• Liaising with employee and union representatives on a range of employee relations matters
• Represent the company in a professional manner at all customer/airport meetings when required
• Project manage when required
• Ensuring service delivery to customer airlines in accordance with service level agreements and agreed budgetary levels including contingency planning
• Establish and maintain a safe working environment for employees and customers to comply with Company policy and health, safety and security regulations
• Implementation of policies and procedures designed to increase the efficiency and effectiveness of the station, whilst promoting sound safety, security and people management practises

Qualifications and Experience:

• Proven leadership skills and experience
• Extensive experience in passenger handling and good understanding of the Operational departments
• Fully versed on international aviation safety and security standards and passionate about promoting them within the organisation
• Budget responsible and driven to achieve results
• A strong sense of stakeholder engagement. This includes, but is not limited to customer portfolio, airport representatives, local third-party providers
• Ability to develop the team, provide succession planning, active support to operational staff, participate on employees engagement
• Ability to drive and deliver improvement plans and the relevant follow up process
• Work under pressure and meet tight deadlines
• Excellent written and verbal communication skills with employees, management, customers and outside institutions
• Good computer skills (e.g. Microsoft package)
• Flexible approach
• Calm and approachable manner
• Knowledge of local Labour legislation is a big advantage

Informace o pozici

Místo pracoviště

K letišti 1049/57, 161 00  Praha-Ruzyně, Česká republika

Typ pracovního vztahu

Práce na plný úvazek

Typ smluvního vztahu

Pracovní smlouva

Požadované vzdělání

Středoškolské nebo odborné vyučení s maturitou

Požadované jazyky

Angličtina (pokročilá)


Menzies Aviation (Czech), s.r.o.



Menzies Aviation (Czech), s.r.o.
Zuzana Feledíková